Logging into your account

How signing in works

Light Horse doesn't use a password. Instead, you sign in with two-factor authentication (2FA): we send a 6-digit verification code to the email and phone number on your account, and you enter it to log in.

Because there's no password, there's nothing to reset yourself. If you need to change the email or phone number used to log in, our support team handles it — see Update the email or phone you use to log in below.

Didn't get your verification code?

If your code hasn't arrived:

• Make sure your phone has signal and check your email's spam folder.
• Confirm you're using the email and phone number tied to your Light Horse account.
• Wait a moment, then request a new code.

"mac send too often" error

If you see a mac send too often message, it means too many verification codes were requested in a short period of time. Wait a couple of minutes, then try again.

No longer have access to your phone number?

If you can't receive your verification code — for example, you've changed or lost your number — you'll need to verify your identity with our support team.

Email support@lighthorse.io and include:

• A photo of your government ID:
  • U.S. residents: driver's license
  • International residents: passport
• Your full legal name
• Your date of birth
• Your tax identifier:
  • U.S. residents: the last 4 digits of your Social Security Number (SSN)
  • International residents: your foreign tax ID

Identity verification takes up to 2 business days. Once verified, our team will help you regain access securely.

Stay safe: Only send these details to our official address, support@lighthorse.io. Light Horse will never ask you for a password.

Update the email or phone you use to log in

Your login authentication has no password and no self-service reset. To change the email or phone number used for login (the ones that receive your 6-digit verification codes), email support@lighthorse.io. For your security, this change can only be made by our support team.

Update your KYC email or phone (brokerage communications)

This is separate from your login. Your KYC contact details — the email and phone used strictly for brokerage account documents and communications — do not affect how you sign in. Once you're signed in, you can update these yourself:

1. Click your name in the top-right corner.
2. Select Personal Profile.
3. Choose to change your email or phone number.

Your request is submitted for review, which takes approximately 1 business day.

Think your account has been compromised?

If you believe someone else has access to your account, email support@lighthorse.io right away so we can help you secure it.